NATURE OF WORK
Serves the public with advanced technical and coordination work of some variety in the operation of various outreach and service programs within the Community Services Division of the Department of Human Services which targets the low-income, disadvantaged population. Work may include working clients who participate in programs that promote self-sufficiency such as neighborhood organization, education, rental assistance, training and employment.
Work involves responsibility for performing a variety of intake, case management, forms processing, assessment, referral, counseling, outreach, inspection, investigation, public information, advocacy and other tasks, and for the conduct of more advanced program management responsibilities including program planning and development, monitoring, grant writing, reporting and the more complex evaluation related to diverse programs. Work is characterized by considerable contact with clients, business representatives, community organizations, and the public. Work is performed independently within a structured framework of applicable policies, procedures, rules, and regulations related to the area of assignment.
ESSENTIAL FUNCTIONS (These essential duties are only illustrative.)
Performs assessments as necessary; determines eligibility for program participation by applying program eligibility requirements and standards; determines what program is most suitable for client needs; makes referrals to other resources; processes required forms and related documents; designs program procedures; makes inspections to verify information, as required; may negotiate agreements related to the delivery of services to clients; establishes linkages with referral agencies and organizations who provide services to clients.
Establishes and maintains files, records and other information related to assigned program; screens, processes and tracks client information; designs forms and documents program procedures and information; prepares memorandums, reports to funding sources and notices; performs calculations; drafts specifications; monitors program performance; participates or assists supervisors in evaluation of programs.
Attends meetings and conferences; assesses citizen attitudes; provides public information relative to program activities; meets with community and organization representatives.
May serve as resource person to a community group or related organization.
Maintains reasonable and predictable attendance.
Works under the supervision of the Community Services Director. Work is performed according to extensive state regulations and most guidance comes from regulations governing each funding source. Work is reviewed daily through established city, department, and program checks and balances for accuracy, completeness and adherence with federal and state laws and regulations and City rules and regulations. Work is reviewed annually for overall results achieved.
Exercises supervision over program support positions engaged in carrying out the various functions and requirements assigned. Supervisory responsibilities include assigning and evaluating work, resolving personnel problems, setting performance goals and standards, and performing other supervisory functions.
WORKING CONDITIONS AND PHYSICAL DEMANDS
Work is performed in an office setting and in the field, and involves traveling throughout the city, and Winnebago and Boone counties. Work activities may also involve attending meetings, conferences, and training that involves out-of-town travel.
Considerable specialized knowledge relevant to the needs of the assigned program, e.g., community organizing or self-sufficiency community service areas.
Knowledge of laws, codes, ordinances, procedures, rules, regulations and guidelines pertaining to the assigned program area.
Knowledge of the mission, objectives and available resources relative to the assigned programs.
Knowledge of community agencies and services that can be used as referrals.
Knowledge of program planning management and evaluation principles and techniques.
Ability to interpret and explain program information to others and to follow procedures and regulations.
Ability to complete and process documents, forms, checklists and reports accurately.
Ability to maintain required records and files.
Ability to participate in grant writing activities and report preparation.
Ability to communicate effectively, orally and in writing.
Ability to establish and maintain effective relationships with coworkers, clients, business and community organizations.
EDUCATION, TRAINING AND EXPERIENCE
Graduation from an Accredited four-year college or university with a degree in education, social work, public or business administration, psychology, social services, or a related field and three years experience in work related to the area of assignment. Any satisfactory equivalent combination of experience and training which ensures the ability to perform the work may be substituted for the required experience.
NECESSARY SPECIAL REQUIREMENTS
Possession of a valid IL Driver’s License.
Temporary Modification to Residency Requirement effective November 15, 2021: all newly hired employees shall live anywhere within Winnebago County or anywhere within fifteen (15) miles of Rockford City Hall within six (6) months of the completion of their introductory period.
Effective June 1, 2018 all newly hired employees, including newly hired Department Heads, shall live within the municipal boundaries of City of Rockford within six (6) months of their completion of their introductory period.
Classified employees hired after January 1, 1984 may live anywhere in Winnebago County or anywhere within an area fifteen (15) miles from the Public Safety Building within six (6) months of their date of completion of probation. Employees hired prior to January 1, 1984 shall be subject to their conditions of employment in effect at that time.